Revolution’s priority is our studio partners. If one of our products fails to meet our high-quality standards, we guarantee that we will replace it at no additional charge. We want you to be 100% satisfied with our products, and with our 45-day return and exchange policy, you can have peace of mind when partnering with us.
We accept returns and exchanges on full-price merchandise that is in like-new condition, including all original accessories with no visible wear, tear, or package markings within 45 days of delivery. There is no restocking fee; initial shipping charges are non-refundable; and customer is responsible for return shipping costs. Tights, RevRack, and clearance sale items are not eligible for returns or exchanges.
Returns and exchanges can be made by calling our customer service team at 800.806.1157 to generate a return authorization number (RMA). Your return authorization number will be good for 15 days and must be received into our warehouse within that time frame.
Returns will be honored via merchandise credit on account once the returned merchandise has been processed and put back into inventory within 10 to 15 days of receipt of the returned item(s).
Exchanges will be sent out once the returned items are received to our warehouse. Please allow 10 to 15 days for processing exchanges.
In the event that there is a price difference between your exchange items, any additional amount due will be charged at the time of the exchange. If you are due to credit back, credit will be given as credit on account.
If you need the exchange to be shipped out right away, the replacement item(s) will be processed as a new order (paid for by the customer), and the refund will be credited to the original form of payment within two to three weeks of receipt of returned item(s).
*Costumes received between January 1, 2020 and June 30, 2020 can be exchanged until December 31, 2020.
ALL DANCEWEAR RETURNS MUST BE SENT TO:
6100 WEST HOWARD STREET
NILES, IL 60714