2022 Order Updates


2022 ORDER UPDATES



TO OUR CUSTOMERS:

A message from Sue Buchta, CEO

I recently read a quote that inspired me, and I want to share it as a metaphor for what we’re experiencing right now as a company: “When everything seems to be against you, remember that the airplane takes off against the wind, not with it.”

These past two years have brought their share of challenges to our industry and to Revolution. From the effects of the global pandemic on our supply chain and transportation to our ability to invest quick enough to respond to the change – it all feels like a lot to manage at once…To us it has felt like trying to make repairs to the plane while it’s 50,000 feet in the air going 500 miles per hour.

We have a Mission statement here at Revolution and it commits us to being the best partner to you in all things dance. We know that we are not living up to the partnership and standards you expect from us. But regardless of what challenges we are facing – we can and will do better to keep that promise. We are investing as fast as we can in talent, capacity, and systems improvements to be able to deliver high quality product to you at the best value, when you need it.

My daughter has been dancing for over 10 years and I have seen and experienced firsthand the amount of work that goes into teaching, planning, and pulling off performances, competitions, and recitals. I know it doesn’t help when your costume partner adds stress to that process. Please know, we are doing everything we can to deliver the product you want, when you need it. Despite some system limitations and the volatility of the transportation industry, we are doing our best to stay up to date and keep you updated on ship dates and timing. We invested in a lot of inventory - it is real and on its way to us – and we are focused on getting it to you as quickly as possible.

It’s been a very long time for me, as a CEO, since I’ve led a team with such passion, commitment and compassion for our customers. Believe me when I tell you that each and every team member we have cares deeply and understands why this is frustrating for you.

We know that our customers are the wind that lifts that plane off the ground and allows it to fly. We don’t take that for granted. We will keep making improvements, keep investing in team and systems, and take each day as a step forward to being able to serve you better because we are committed to a great future and partnership with you.

Thank you for your patience, your understanding, and your business.

 

Yours truly in all things dance,

Sue Buchta 
CEO, Revolution 

 


When will my in-stock costumes ship?

As soon as your product is received into our warehouse, your order picking ticket will be sent for processing. Our team is picking, packing and shipping over 1,000 orders per day, 7-days a week. We are doing our best to ship product as quickly as we receive it, but cannot make any guarantees to a specific ship date. Our ship dates are always estimated, and this season more than any other in our history has been impacted by all the supply chain disruption in the transportation industry.

Therefore, once your inventory has been received, please allow 7 to 10 business days for your order to be processed and shipped. This does not include shipment transit time. Expedited shipping will only impact FedEx delivery speed once it leaves the warehouse. We understand you may not be able to work with that uncertainty, so just let us know if you would like to cancel these styles–no hard feelings!

How do I cancel an order or costume due to ship date change?

We are sorry that the new expected ship date does not work for you. You can cancel your order via phone at 1-800-806-1157, through our contact form, or send us an email to info@revolutiondance.com. Once your cancellation request has been processed, please look for your refund on your bank statement within 7-10 business days. We invite you to shop for a replacement style by browsing our in-stock selection.

The new ship date does not work for me, how do I replace this costume with a new in-stock style?

Easily browse all in-stock options in one place on our website, then simply place your order online for the replacement style. In-stock costumes ship within 7 business days. After placing your order for the replacement style, send us an email to info@revolutiondance.com that includes the order number and style you wish to cancel. We will take care of cancelling the style from your order and will process your refund within 10 business days.

My costumes were estimated to ship by a certain date and I haven’t received a shipping confirmation yet, how do I check the status?

Please reference your specific order confirmation for the expected ship date of your order. If you would like to check the status of an open order, the best way is to email info@revolutiondance.com  Note: if you have multiple ship-dates on your order, we will hold your order and ship complete by style. Example: If you ordered 5 Small Adult with an estimated ship date of 3/1 and 5 Medium Adult with an estimated ship date of 4/1, this order will not ship until 4/1, complete by style. Exceptions to this policy can be requested by calling us at 800.806.1157.

When can I expect a call back, email, or refund to be processed?

We apologize for the delay in our response time. We are currently experiencing very high order volume and are hiring, training, and building our teams across the company to grow quickly and serve you better. We assure you these extended times are temporary and we will get back to regular service levels as we work to build our staff in response to the increased demand.

  • Returns Processing: 8 weeks from receipt in warehouse to refund
  • Refund Processing for Cancelled Order: 7-10 business days for credit on bank statement
  • Shipping In-Stock Orders: 7-10 business days
  • Email Response Time: 3-5 business days
  • Phone: Call early in the day and select “2” once you are in the phone queue. This will allow you to hold your place in line and schedule a call back.

I have a delivery date for a particular costume, but now the website says something later. Has my date changed?

No! The website shows current available to ship dates in real-time. Therefore, the dates on the product pages are for NEW ORDERS. These dates may not be an indication of when your order will ship. Please reference your specific order confirmation or any specific date change communication from us for the expected ship date of your order. If you would like to check the status of an open order, the best way is to email info@revolutiondance.com

Can you guarantee the ship date?

The current expected ship date for your items is the date considering all the information we have today. High demand coupled with global supply chain issues, including everything from the availability of raw materials to make our products, labor shortages, to international freight and transportation delays, have resulted in an environment unlike anything we've ever seen. Getting products from our manufacturers to our headquarters and then to you has been challenging this year.

Due to these reasons, we cannot guarantee ship dates, but we are doing everything we can to deliver products to you as promised.

The ship date for some of my styles on order has changed, should I be worried about my other open orders?

Communicating date changes is a manual process for us due to our systems. Because of that, we only communicate changes on items scheduled to ship within the next 4 weeks – so it isn’t an exhaustive list of all styles you have on order. No news is good news! If you have other costumes that you didn’t receive an update on, that means they are still on schedule. Of course, you can always reach out to us to check the status of an open order via email at info@revolutiondance.com.

What is the best way to get a hold of someone?

Email to info@revolutiondance.com; or call 1-800-806-1157 to schedule a call back as early as possible in the day. Call early in the day and select “2” once you are in the phone queue. This will allow you to hold your place in line and schedule a call back.

We are working around the clock to serve as many customers as possible each day. We have extended our hours to:

  • Our warehouse staff is working 4:00am to 7:00pm 6 days a week to receive inventory, process returns, and pick/pack/ship customer orders.
  • Our Customer Service Department has extended hours to 8-8pm, Monday through Saturday – with open phone lines from 8-3 CST Monday through Friday.

What are your current turnaround times?

We are currently experiencing extremely high call and order volume. Due to this, we are experiencing longer than normal turnaround times than you are used to when working with Revolution. We assure you these extended times are temporary and we will get back to regular service levels as we work to build our staff in response to the increased demand.

  • Returns Processing: 8 weeks from receipt in warehouse to refund
  • Refund Processing for Cancelled Order: 7-10 business days for credit on bank statement
  • Shipping In-Stock Orders: 7-10 business days
  • Email Response Time: 3-5 business days

I need a Return Authorization # and/or Exchange:

Returns and exchanges can be made by calling our Customer Service team at 800.806.1157 or sending an email to info@revolutiondance.com to request a return authorization number (RMA). The RMA will be good for 15 days and the package must be received into our warehouse within that time frame.

Notes: We are currently experiencing extremely high call and order volume. Due to this, we are experiencing longer than normal turnaround times than you are used to when working with Revolution. We assure you these extended times are temporary and we will get back to regular service levels as we work to build our staff in response to the increased demand.

  • Returns Processing: 8 weeks from receipt in warehouse to refund
  • Refund Processing for Cancelled Order: 7-10 business days for credit on bank statement
  • Shipping In-Stock Orders: 7-10 business days
  • Email Response Time: 3-5 business days