Covid-19-FAQs



The Peace Of Mind Guarantee.

We understand you may have a lot of concerns as a business owner during this uncertain time. We are always looking for ways to be a better partner, and want to take the time to offer you some reassurance and support. It is so inspiring to see the dance community come together to help each other like never before and we want to do our part. In the spirit of navigating these times together, here are some answers to questions you may have ways we hope we can help:

Will my orders be delayed?

 
Due to the government order and actions taken by the state of Illinois, we have closed our location in Niles, IL. As a result, our warehouse is closed and therefore outgoing shipments and returns processing will be delayed until further notice. While our physical location is closed, our remote Customer Service & Sales team will continue to serve you through our phone line, website, and email.  
 
  • New orders placed during this period of physical closure will ship once the restrictions are lifted and our warehouse is re-opened.  
  • At this time open orders with scheduled ship dates between March 23rd and April 30th are expected to ship beginning the week of May 4.  

Can i cancel my order?

If your order has not left the Revolution distribution center, you may cancel your order. If you have additional questions on cancellations or exchanges, please review Revolution's Cancellation Policy.

Returns & Exchanges

Revolution is committed to being your partner during this unprecedented time. With this in mind, we have developed temporary policies regarding returns and exchanges.  

Please contact a representative to learn how we are working with our customers during the Covid-19 Pandemic:  

(t) 800.806.1157
Monday-Friday: 8:00am - 5:00pm CST
 

Or chat with us here on our website using the chat box below.

are you accepting shipments at your facility right now?

 
Due to the government order and actions taken by the state of Illinois, our warehouse is closed and we are unable to accept shipments from UPS. During this time, please only ship your returns via USPS or FedEx. If you cannot ship via USPS or FedEx, you may hold your return shipment until you receive notice from us that our facility is re-opened. 

Reserve Now, Pay Later

Call our customer service department to order any of your favorite Revolution, Tenth House, or Curtsy products. Let us know your preferred ship date and hold off making a payment until you are ready to receive your order. Need to adjust your order, no problem. Just give us a all, and we will be happy to make the change. Orders ship once paid in full. Place your order now through June 1, with a ship date on or before June 15.

Please contact us if you need help!

 
Our customer service agents are ready and waiting to assist you:
 
(t) 800.806.1157
Monday-Friday: 8:00am - 5:00pm CST