Covid-19-FAQs



The Peace Of Mind Guarantee.

We understand you may have a lot of concerns as a business owner during this uncertain time. We are always looking for ways to be a better partner, and want to take the time to offer you some reassurance and support. It is so inspiring to see the dance community come together to help each other like never before and we want to do our part. In the spirit of navigating these times together, here are some answers to questions you may have ways we hope we can help:

Will my orders be delayed?

In-stock orders may take longer to ship due to the government order and actions taken by the state of Illinois because we are operating at limited capacity in our Niles, IL distribution center. When placing orders online or through our call center during COVID-19 closures, please make sure the provided shipping address can receive deliveries from FedEx.

If you have open orders that were placed prior to or during our previous COVID-19 facility closure, you need to take action in order for us to process your shipment. Please contact Revolution customer service via email, online chat, or by phone to confirm the following so we can process your shipment:

(t)  800.806.1157
 
  1. You are available to receive the shipment at the ship-to address on your order, and that you have alerted FedEx, OR
  2. Update your ship-to address to a residential address where you can receive shipments during this time.  

HOW DO I UPDATE DETAILS SUCH AS SHIPPING ADDRESS OR NEEDS BY DATE ON EXISTING ORDERS?

You can update any details on an open order by contacting our customer service department via email, online chat, or phone. We are standing by to help! Some common updates are:

  • Update shipping address due to COVID-19 closures
  • Alert us that you are available to receive your shipment and that you would like it to be processed
  • Request a future ship date
  • Anything else you may need!  

Can i cancel my order?

If your order has not left the Revolution distribution center and you need to cancel for Covid-19 related reasons, you may be able to cancel your order. Call our customer service department for more details. 

CAN I RETURN COSTUMES DUE TO A CANCELLED SHOW

While our normal policy does not allow for returns on costumes, we are committed to being a flexible partner during this time. Please contact our customer service department to discuss options in the event you have canceled your show. 

i have postponed my spring 2020 recital to a later date, how long will i have to make size exchanges?

We understand that many of you are rescheduling your May and June recitals to late summer or even the fall. For that reason, we will allow size exchanges on costumes until December 31, 2020.  

Costumes shipped post January 1, 2020 can be exchanged anytime between now and December 31, 2020. As always, there is no restocking fee for exchanges.

new! Reserve Now, Pay Later

We understand that due to COVID-19, it can be hard to plan for the future. That is why we've created a new policy to allow for flexibility with your future dancewear and costume needs. Our new Reserve Now, Pay Later terms allow you to order and hold inventory you will need in the future with no money down.

Call our customer service department to order any of your favorite Revolution, Tenth House, or Curtsy products. Let us know your preferred ship date and hold off making a payment until you are ready to receive your order. Need to adjust your order, no problem. Just give us a call, and we will be happy to make the change. Orders ship once paid in full. Place your order now through September 30. Reserve Now Pay Later orders much ship by December 31, 2020. 

Are there any changes to your tights voucher program due to Covid-19? 

You may use your tights vouchers on any order placed before June 30, 2020. As an added benefit, you may place a Reserve Now, Pay Later order with a future ship date and partial pay with your vouchers so that they don’t expire.

Please contact us if you need help!

 
Our customer service agents are ready and waiting to assist you:
 
(t)  800.806.1157
Monday-Friday: 8:00am - 5:00pm CST