Revolution Guarantee

Revolution is pleased to stand behind our studio partners with a 30-day dancewear and costume exchange guarantee. Items that are exchanged in like-new condition, including all original accessories, with no visible wear, tear or package markings will be eligible for exchange within 30 days of purchase. A $5.00 restocking fee will be applied to all costume exchanges. 

To be eligible for exchanges your studio must own an applicable leotard sizing kit for leotard exchanges or shoe sizing kit for footwear exchanges. Costumes, tights, pants, and any other products that do not have associated sizing kits will also be eligible for exchange within the 30-day guarantee period. Please note that items purchased from FLASH and REV RACK are not eligible for exchanges.

Customer is responsible for all shipping fees, shipping charges are not refundable. In order to process an exchange, please call customer service or visit www.revolutiondance.com/rma to request an RMA number. When processing an exchange, you will be charged for the replacement item and your new item will ship out immediately. Please allow 2 weeks after receipt for processing and account credit of your exchanged item. Revolution will replace incorrect or defective merchandise at no cost.

All returns must be sent to:

Revolution Dancewear
Attention: RMA
6100 West Howard Street
Niles, IL 60714

Exchanges should be sent, postage paid, including a copy of your original invoice with the RMA number written on the invoice and on the outside of the box.

 

Dancewear Returns

In order to offer you the lowest prices, we cannot accept returns on dancewear after your first order if you are not a member of our REV PERKS program*. We allow returns one time as you are getting started with us so that you can become familiar with our sizing. This one-time-only return must be made within 30 days of purchase. Shipping charges are not refundable. See the Revolution Guarantee for exchange terms. Allow 3-4 weeks for processing returns. 

*For more information about our REV PERKS program, visit www.revolutiondance.com/revperks.

 

Costume Returns 

We do not accept returns or cancellations on costumes. Please refer to the Revolution Guarantee for exchange policy.

 

Costume Ordering 

No minimum order required. Orders can be placed by phone, online, mail, and fax. To order online, simply apply for a username and password at revolutiondance.com - a customer service representative will review and approve qualified customers within 1 business day. Regardless of method used to place your order, you should receive a written order acknowledgement within 10 days. If you do not receive this confirmation in 10 days, please call us. Carefully review your order acknowledgement to ensure the accuracy of your order, and call us immediately if you discover an error.

 

Dancewear and Costume Shipping 

For deliveries in the contiguous United States, FedEx ground shipping is FREE for orders of 12 or more items. For orders of 11 items or less, shipping is $9. Guaranteed delivery in 2 business days is available for dancewear orders in the contiguous United States for $22. For deliveries to Alaska, Hawaii, and Puerto Rico, standard shipping is FREE for orders of $400 or more. For orders less than $400, customer pays rate based on actual dimension and weight of package. Expedited shipping is available at published rates.

Note: some products require special shipping and handling. Please call 800.806.1157 for detailed information regarding shipping of specialty products.

 

NEW! All-inclusive Service to Canada

For deliveries to Canada, a flat rate of $35 covers freight and brokerage fees via Canada Ground Shipping. We calculate and include all import taxes and duties at the time your order is placed. These fees are added to your invoice. Revolution Dancewear pays everything on your behalf. Your order will list details for each of the following: freight/ brokerage fees, duty, Goods and Services Tax (GST) and/or HST when applicable.

Expedited shipping is available on all orders at published rates depending on exact weight and destination. Certain restrictions apply. Please call 800.806.1157 for detailed information based on location.

Standard shipping rates apply for deliveries to all other international countries. Customer is responsible for customs charges (all duty and fees) on all orders shipped outside of the United States. Costume orders cannot be combined with other Revolution products.

 

Costume Payment Options

A 25% deposit is due when costume order is placed, for all methods of payment except Purchase Orders from public education institutions. Purchase Orders are accepted only from public education institutions, and must be faxed or mailed. For all other methods of payment, the balance must be received in full 30 days prior to your ship date. If final payment is not received 30 days prior to your ship date, your order is subject to a change in ship date. We accept Visa, MasterCard, Discover and American Express. Final payments paid by credit card will be charged to your credit card approximately 30 days prior to shipping. Please note that you will not be notified; this is an automatic payment process. If prepaying by check, please mail your order with payment attached. Check-by-phone payment (electronic check) is available only for payment of initial deposit.

After the required 25% deposit is paid, your balance can also be paid by COD for an additional $12.50 charge. COD cannot exceed $1,000. All COD costume orders must be paid by cashier's check or money order. We do not accept electronic check payment for balance due.

 

Costume Turnaround Time 

Call us or check the online product pages for costume shipping dates. Some costumes may be in stock and available immediately. If there is a delay on your order or we feel we may be unable to meet your date, we will contact you as soon as possible. In case of non-delivery by a specific date, Revolution Dancewear will reimburse our customers for money paid to us, but will not be liable for any additional damages.

 

Dancewear Turnaround Time 

Most orders are filled on the same day they are received. However, an item that you order may be temporarily out of stock. We will inform you of availability and approximate waiting time when you place your order. Back-orders will be shipped by FedEx Ground, at NO ADDITIONAL shipping charge. Available ship date is listed beside each item when you place an order online. Please note that we cannot add new orders to back-orders.

 

General Sales Terms

Revolution Dancewear partners exclusively with dance studios and other authorized dance programs to resell our products. Our products and pricing are intended solely for our authorized resellers and not for the general public. Products purchased from Revolution Dancewear are strictly for resale by our authorized reseller solely to their own dance students. Authorized resellers must advertise prices according to the MAP (minimum advertised price) chart available at our Price Your Products To Sell chart. Authorized resellers are permitted to use the “Revolution Dancewear” name and our product and product line names solely to promote and market products to their own students. All other unauthorized use of the Revolution Dancewear name, our other trademarks, or any other intellectual property is strictly prohibited.

 

Online Ordering

The inventory stated online for each product is refreshed frequently, however, if you have placed an order for an item that recently went out of stock, we will call you.

 

Guarantee of Quality

If one of our products fails to meet our high-quality standards, we guarantee that we will repair or replace it at no additional charge. Due to the unique nature of our costume designs, we reserve the right to substitute similar fabrics and/or trims when necessary to complete your order.

 

REV PERKS Program Details

DanceStudioOwner.com gives you instant access to studio owner tools, tips, and industry experts, giving you the edge you need to be successful. Membership now includes REV PERKS, exclusive, never-before offered benefits for Revolution Dancewear customers.

Member benefits include new content each month to give you the competitive edge for your studio marketing, business, staff, and curriculum. Plus exclusive access to REV PERKS:

• Returns and exchanges on dancewear

• Free size exchanges on costumes*

• Year round access to REV RACK clearance costumes with an additional 10% off already reduced prices

• First access to all new products and 10% off pre-orders

• Member Only 800 number for Revolution and Tenth House customer service

• Tights Countertop Sales Display with starting tights inventory of 25 pair of your choice size/color/style

• $50 Revolution Voucher

 

REV PERKS Policies

REV PERKS is awarded with each PLUS or PRO level membership of DanceStudioOwner.com. Your exclusive benefits begin immediately. You will receive an onboarding call and package from Revolution Dancewear once membership is activated.

• *To be eligible for Free returns and exchanges, you must own a corresponding size kit.

• Returns and exchange on dancewear must be made within 45 days of purchase.

• Items purchased from FLASH and REV RACK are not eligible for exchanges.

• All REV RACK clearance costume orders must be placed through the call center to receive your additional 10% discount. 

 

Download Printable 2016-2017 Order Form